The questions listed below refer to the current versions of Epic Sum Up and Epic Sum Up Free.


Section HeadingControl HeadingQuestion TextAnswerNotes/Comment
Application & Interface SecurityApplication SecurityDo you use an automated source code analysis tool to detect security defects in code prior to production?No 
(SaaS only) Do you review your applications for security vulnerabilities and address any issues prior to deployment to production?No 
Customer Access RequirementsAre all identified security, contractual, and regulatory requirements for customer access contractually addressed and remediated prior to granting customers access to data, assets, and information systems?Not ApplicableWe only save connect addon settings
Data IntegrityDo your data management policies and procedures require audits to verify data input and output integrity routines?Not ApplicableWe only save connect addon settings
Audit Assurance & ComplianceIndependent AuditsDo you allow tenants to view your SOC2/ISO 27001 or similar third-party audit or certification reports?YesFrom Hosting Provider OVH
Do you conduct network penetration tests of your cloud service infrastructure at least annually?No 
Do you conduct application penetration tests of your cloud infrastructure regularly as prescribed by industry best practices and guidance?NoNot regularly, only for new version releases
Information System Regulatory MappingDo you have a program in place that includes the ability to monitor changes to the regulatory requirements in relevant jurisdictions, adjust your security program for changes to legal requirements, and ensure compliance with relevant regulatory requirements?No 
Business Continuity Management & Operational ResilienceBusiness Continuity TestingAre business continuity plans subject to testing at planned intervals or upon significant organizational or environmental changes to ensure continuing effectiveness?Yes 
PolicyAre policies and procedures established and made available for all personnel to adequately support services operations’ roles?Yes 
Retention PolicyDo you have technical capabilities to enforce tenant data retention policies?Not ApplicableWe only save connect addon settings
Have you implemented backup or recovery mechanisms to ensure compliance with regulatory, statutory, contractual or business requirements?Yes 
Do you test your backup or redundancy mechanisms at least annually?Yes 
Change Control & Configuration ManagementUnauthorized Software InstallationsDo you have controls in place to restrict and monitor the installation of unauthorized software onto your systems?Yes 
Data Security & Information Lifecycle ManagementE-commerce TransactionsDo you provide standardized (e.g. ISO/IEC) non-proprietary encryption algorithms (3DES, AES, etc.) to tenants in order for them to protect their data if it is required to move through public networks (e.g., the Internet)?Not ApplicableWe only save connect addon settings
Do you utilize open encryption methodologies any time your infrastructure components need to communicate with each other via public networks (e.g., Internet-based replication of data from one environment to another)?NoWe only use one node
Nonproduction DataDo you have procedures in place to ensure production data shall not be replicated or used in non-production environments?NoWe don’t store or work with tenant production data
Secure DisposalDo you support the secure deletion (e.g., degaussing/cryptographic wiping) of archived and backed-up data?Not ApplicableWe only save connect addon settings
Can you provide a published procedure for exiting the service arrangement, including assurance to sanitize all computing resources of tenant data once a customer has exited your environment or has vacated a resource?NoWe only save connect addon settings
Datacenter SecurityAsset ManagementDo you maintain a complete inventory of all of your critical assets located at all sites/ or geographical locations and their assigned ownership?Not ApplicableWe only save connect addon settings
Controlled Access PointsAre physical security perimeters (e.g., fences, walls, barriers, guards, gates, electronic surveillance, physical authentication mechanisms, reception desks, and security patrols) implemented for all areas housing sensitive data and information systems?Not ApplicableWe only save connect addon settings (no sensitive data)
User AccessDo you restrict physical access to information assets and functions by users and support personnel?YesProvided by data center OVH
Encryption & Key ManagementKey GenerationDo you have a capability to allow creation of unique encryption keys per tenant?No 
EncryptionDo you encrypt tenant data at rest (on disk/storage) within your environment?No 
Governance and Risk ManagementBaseline RequirementsDo you have documented information security baselines for every component of your infrastructure (e.g., hypervisors, operating systems, routers, DNS servers, etc.)?No 
PolicyAre your information security policies and procedures made available to all impacted personnel and business partners, authorized by accountable business role/function and supported by the information security management program as per industry best practices (e.g. ISO 27001, SOC 2)?Yes 
Policy EnforcementIs a formal disciplinary or sanction policy established for employees who have violated security policies and procedures?Yes 
Policy ReviewsDo you notify your tenants when you make material changes to your information security and/or privacy policies?Yes 
Do you perform, at minimum, annual reviews to your privacy and security policies?Yes 
Human ResourcesAsset ReturnsUpon termination of contract or business relationship, are employees and business partners adequately informed of their obligations for returning organizationally-owned assets?Yes 
Background ScreeningPursuant to local laws, regulations, ethics, and contractual constraints, are all employment candidates, contractors, and involved third parties subject to background verification?Yes 
Employment AgreementsDo your employment agreements incorporate provisions and/or terms in adherence to established information governance and security policies?Yes 
Employment TerminationAre documented policies, procedures, and guidelines in place to govern change in employment and/or termination?Yes 
Training / AwarenessAre personnel trained and provided with awareness programs at least once a year?Yes 
Identity & Access ManagementAudit Tools AccessDo you restrict, log, and monitor access to your information security management systems (e.g., hypervisors, firewalls, vulnerability scanners, network sniffers, APIs, etc.)?NoOnly restriction
Do you monitor and log privileged access (e.g., administrator level) to information security management systems?No 
User Access PolicyDo you have controls in place ensuring timely removal of systems access that is no longer required for business purposes?No 
Policies and ProceduresDo you manage and store the identity of all personnel who have access to the IT infrastructure, including their level of access?Yes 
Source Code Access RestrictionAre controls in place to prevent unauthorized access to your application, program, or object source code, and assure it is restricted to authorized personnel only?Yes 
Are controls in place to prevent unauthorized access to tenant application, program, or object source code, and assure it is restricted to authorized personnel only?Yes 
User Access Restriction / AuthorizationDo you document how you grant, approve and enforce access restrictions to tenant/customer credentials following the rules of least privilege?Not ApplicableWe only save connect addon settings
User Access ReviewsDo you require a periodical authorization and validation (e.g. at least annually) of the entitlements for all system users and administrators (exclusive of users maintained by your tenants), based on the rule of least privilege, by business leadership or other accountable business role or function?No 
User Access RevocationIs timely deprovisioning, revocation, or modification of user access to the organizations systems, information assets, and data implemented upon any change in status of employees, contractors, customers, business partners, or involved third parties?Yes 
Infrastructure & Virtualization SecurityAudit Logging / Intrusion DetectionAre file integrity (host) and network intrusion detection (IDS) tools implemented to help facilitate timely detection, investigation by root cause analysis, and response to incidents?No 
Is physical and logical user access to audit logs restricted to authorized personnel?Yes 
Are audit logs reviewed on a regular basis for security events (e.g., with automated tools)?Not ApplicableOnly fail2ban
Clock SynchronizationDo you use a synchronized time-service protocol (e.g., NTP) to ensure all systems have a common time reference?Yes 
OS Hardening and Base ControlsAre operating systems hardened to provide only the necessary ports, protocols, and services to meet business needs using technical controls (e.g., antivirus, file integrity monitoring, and logging) as part of their baseline build standard or template?Yes 
Production / Non-Production EnvironmentsFor your SaaS or PaaS offering, do you provide tenants with separate environments for production and test processes?NoNot for the tenants
Do you logically and physically segregate production and non-production environments?Yes 
SegmentationAre system and network environments protected by a firewall or virtual firewall to ensure business and customer security requirements?No 
VMM Security – Hypervisor HardeningDo you restrict personnel access to all hypervisor management functions or administrative consoles for systems hosting virtualized systems based on the principle of least privilege and supported through technical controls (e.g., two-factor authentication, audit trails, IP address filtering, firewalls and TLS-encapsulated communications to the administrative consoles)?Yes 
Wireless SecurityAre policies and procedures established and mechanisms configured and implemented to protect the wireless network environment perimeter and to restrict unauthorized wireless traffic?Yes 
Are policies and procedures established and mechanisms implemented to ensure wireless security settings are enabled with strong encryption for authentication and transmission, replacing vendor default settings (e.g., encryption keys, passwords, SNMP community strings)?No 
Are policies and procedures established and mechanisms implemented to protect wireless network environments and detect the presence of unauthorized (rogue) network devices for a timely disconnect from the network?No 
Interoperability & PortabilityAPIsDo you publish a list of all APIs available in the service and indicate which are standard and which are customized?NoWe don’t have an own API
Mobile SecurityApproved ApplicationsDo you have a policy enforcement capability (e.g., XACML) to ensure that only approved applications and those from approved application stores can be loaded onto a mobile device?No 
Security Incident Management, E-Discovery, & Cloud ForensicsIncident ManagementDo you have a documented security incident response plan?No 
Have you tested your security incident response plans in the last year?Yes 
Incident ReportingAre workforce personnel and external business relationships adequately informed of their responsibility, and, if required, consent and/or contractually required to report all information security events in a timely manner?Yes 
Do you have predefined communication channels for workforce personnel and external business partners to report incidents in a timely manner adhering to applicable legal, statutory, or regulatory compliance obligations?Yes 
Incident Response Legal PreparationDo you enforce and attest to tenant data separation when producing data in response to legal subpoenas?NoWe only save connect addon settings
Supply Chain Management, Transparency, and AccountabilityIncident ReportingDo you make security incident information available to all affected customers and providers periodically through electronic methods (e.g., portals)?Yes 
Network / Infrastructure ServicesDo you collect capacity and use data for all relevant components of your cloud service offering?No 
Third Party AgreementsDo third-party agreements include provision for the security and protection of information and assets?Yes 
Do you have the capability to recover data for a specific customer in the case of a failure or data loss?Yes 
Supply Chain MetricsDo you provide tenants with ongoing visibility and reporting of your operational Service Level Agreement (SLA) performance?Yes 
Third Party AuditsDo you mandate annual information security reviews and audits of your third party providers to ensure that all agreed upon security requirements are met?No 
Threat and Vulnerability ManagementAntivirus / Malicious SoftwareDo you have anti-malware programs that support or connect to your cloud service offerings installed on all of your IT infrastructure network and systems components?No 
Vulnerability / Patch ManagementDo you have a capability to patch vulnerabilities across all of your computing devices, applications, and systems?Yes 
Mobile CodeIs mobile code authorized before its installation and use, and the code configuration checked, to ensure that the authorized mobile code operates according to a clearly defined security policy?No